Track your claim status, file new claims, and get the support you need. We are here to help you every step of the way.
Our streamlined process makes filing and tracking claims simple
Submit your claim online with all required documents through your dashboard
Our team reviews your submission and verifies all documentation
Insurance partner evaluates your claim based on policy terms
Once approved, payment is processed directly to your account
Log in to your dashboard to submit a new claim. Have your policy number and supporting documents ready.
Depending on your claim type, you may need:
Get answers to common questions about claims
Most claims are processed within 5-10 business days. Complex claims may take longer depending on the documentation required and the nature of the claim.
Required documents vary by claim type. Generally, you'll need your policy number, a completed claim form, supporting evidence (receipts, photos, medical reports), and identification.
Yes! Enter your claim ID above to track your claim in real-time. You can also log in to your dashboard for detailed updates and communication with your claims handler.
If your claim is rejected, you'll receive a detailed explanation. You can appeal the decision by providing additional documentation or clarification within 30 days of the rejection notice.
Our claims support team is available 24/7 to assist you
Call Us
+234 800 CLAIMS
Email Us
claims@assure.africa
Live Chat
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